Job Description:

The Senior Executive – Accounts Receivable (AR) is responsible for managing and overseeing the accounts receivable function within a company. This role plays a crucial role in ensuring the timely and accurate collection of outstanding payments from customers or clients, maintaining healthy cash flow, and reducing delinquencies.

Roles & Responsibilities:

• Invoicing and Billing: Generate accurate and timely invoices for services rendered to customers. Ensure  that invoices are sent to the appropriate parties and contain all relevant details for easy processing.
• Payment Processing: Receive and record payments from customers via various payment methods, such as checks, electronic transfers, credit cards, etc. Apply payments to appropriate customer accounts in  the accounting system. 
• Accounts Receivable Monitoring: Regularly review and monitor accounts receivable aging reports to  identify outstanding invoices and overdue payments. Follow up with customers for timely payment  collections. 
• Collection Activities: Proactively contact customers for payment reminders and follow-up on overdue  invoices. Maintain a professional and customer-focused approach during collection efforts.
• Dispute Resolution: Address and resolve any payment discrepancies or disputes with customers.  Collaborate with relevant departments to ensure accurate billing and resolve issues promptly.
• Customer Relations: Establish and maintain positive relationships with customers to facilitate smoother  payment processes and improve overall customer satisfaction. 
• Reporting and Analysis: Prepare and present accounts receivable reports, aging analysis, and collection status updates to management. Provide insights into trends and potential areas for improvement. ∙ Bad Debt Management: Collaborate with finance and credit teams to identify and manage bad debts.  Initiate collection procedures for accounts that are deemed uncollectible. 
• Process Improvement: Continuously review and enhance accounts receivable processes to improve  efficiency, reduce delinquencies, and accelerate cash collections.

Job Specification:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Proven experience (typically 3-5 years) in accounts receivable management or related financial roles.
• Strong knowledge of accounts receivable principles, credit management, and collection practices.
• Familiarity with accounting software and enterprise resource planning (ERP) systems.
• Excellent communication and interpersonal skills to interact with customers and internal teams.
• Analytical mindset with the ability to analyze AR reports and identify trends.
• Detail-oriented with a commitment to accuracy in payment processing and account reconciliation.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Proficiency in using Microsoft Excel or other spreadsheet tools for data analysis.
• Understanding of data privacy and security regulations related to financial information

Behavioural Competencies:

• Empathy & Flexibility
• Ethical in thought and action
• Ability to work with diverse teams, able to influence and build professional relationships
• Confidence and Self-motivated
• Leadership skills
• Decision-making skills