Job Description:

Center Manager will be responsible for center operations of Nephroplus dialysis unit. Center Manager shall
ensure optimum usage of resources & operational efficiency in the dialysis unit by coordinating with various
functions to achieve the growth target & profitability along with focusing on internal & external customer
satisfaction. Accountable for operational issues, process streamlining, billing, end to end business process
handling, clinical, and manpower administration pertaining to the dialysis unit in line with company business
objectives

Roles & Responsibilities:

• Should be able to independently handle the overall administration at the dialysis centre
• Handling daily staff administration, attendance, OT & leave management
• Handling employee grievances
• Guest (patient) care session scheduling, billing, cash handling
• Handling petty cash and centre inventory, office items purchases
• Ensuring regular payments from partners
• Giving best guest care services
• Coordination with all the departments to ensure smooth operations
• Develop and support the diagnostic services at the centre
• Managing inventory by regular physical counting & cross checking with the consumption
• Managing the Front Office, Housekeeping, etc.
• Ability to handle the finances to be borne by company in as conservative manner as possible
• Ability to interact with senior leadership/clients and manage expectations effectively
• Ability to handle global or multi-location teams and customer projects
• Ability to initiate corrective actions and preventative actions to prevent future non-conformances
• Strong negotiation and teaming skills
• Good eye for details & structured thought process
• Good oral/written communication skills
• Excellent interpersonal skills / ability to work with all levels in the organization
• Updates and maintains own expertise, shares this with colleagues and contribute to a positive work environment
• Responsible for maintaining proper records of service & assets as per company policy

Job Specification:

• Qualification: Bachelor’s Degree;
• Experience required: 1 to 3 years
• Willingness to relocate within India, which could be temporary or permanent
• Analytical and Self driven
• Effective in written and verbal communication of the English language
• Advanced knowledge of MS office applications especially MS-Excel & MS-Word

Behavioural Competencies:

• Empathy & Flexibility
• Ethical in thought and action
• Ability to work with diverse teams, able to influence and build professional relationships
• Leadership skills
• Decision-making
• Accountability and Responsibility